At Luxe Decorum, we strive to provide our customers with the highest quality dining chairs. We take great care in ensuring that each product meets our rigorous standards before it leaves our warehouse. As a result, we do not accept returns or exchanges for change of mind or non-defective items.
However, we understand that unforeseen circumstances can occur, and in the rare event that you receive a product with defects or missing pieces, we are committed to resolving the issue promptly. If such a situation arises, please contact our customer service team within three business days of receiving your order.
For defective or incomplete items, we will gladly exchange the product with the same item in the same color. Our team will work swiftly to arrange for the replacement of the defective product. Please note that the exchange is subject to product availability.
To initiate the exchange process or report any defects or missing pieces, please contact our customer service team. We kindly request that you provide relevant details and supporting documentation, such as photographs, to assist us in addressing your concern as efficiently as possible.